Privacy Policy

This Privacy Policy describes how WithArabic ("we," "us," or "our"), operated through the website witharabic.com, collects, uses, stores, and protects personal information provided by users ("you") when accessing our educational services, courses, and digital content. By using our website or services, you agree to the practices described in this policy.

1. Identity of the Data Controller

The data controller responsible for your personal information is the owner and operator of WithArabic, an online Arabic language education platform providing recorded courses, live tutoring sessions, and related educational resources to learners worldwide.

2. Information We Collect

We collect personal information only when necessary for delivering our services. This includes:

• Identity data: Full name provided during registration or contact forms.
• Contact data: Email address and, where provided, phone number or messaging platform handle.
• Transaction data: Payment-related details processed through secure third-party payment providers. We do not store card or bank account numbers directly.
• Usage data: IP address, browser type, pages visited, and session duration, collected via analytics tools to improve website performance.
• Communication data: Messages sent to us via email or contact forms for support or booking inquiries.
• Course engagement data: Progress records, attendance for live sessions, and downloaded content records.

3. Legal Basis for Processing

We process your personal data on the following legal bases:

• Contractual necessity: To fulfil course bookings, deliver content, and manage your account.
• Legitimate interests: To improve our services, prevent fraud, and maintain platform security.
• Consent: To send marketing communications or newsletters, where you have expressly opted in.
• Legal obligation: To comply with applicable laws and respond to lawful requests from authorities.

4. How We Use Your Information

Your personal data is used strictly for the following purposes:

• Processing course bookings and confirming enrolments
• Delivering recorded lessons and scheduling live Zoom sessions
• Sending booking confirmations, receipts, and course materials
• Responding to support requests and general inquiries
• Sending educational updates or newsletters (only with your consent)
• Analysing website usage to improve user experience
• Complying with financial, tax, and legal obligations

5. Payment Processing and Financial Data

All payments made through our platform are processed by trusted, regulated third-party payment providers. We do not collect, store, or have direct access to your full payment card details or bank account numbers. Transaction records — including amounts, dates, and references — may be retained for accounting and legal compliance purposes in accordance with applicable financial regulations.

6. Data Sharing and Third Parties

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share data only in the following limited circumstances:

• Payment processors: To securely handle transactions on our behalf.
• Video conferencing tools (Zoom): For live session delivery. Zoom's own privacy policy applies to data processed through their platform.
• Email service providers: To send transactional and communication emails reliably.
• Analytics providers: To collect anonymised usage statistics for service improvement.
• Legal authorities: Where required by law or in response to a valid legal request.

All third-party providers we engage are required to handle your data securely and in accordance with applicable data protection laws.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfaction of any legal, accounting, or reporting requirements:

• Account and enrolment data: Retained for the duration of your relationship with us and up to 5 years thereafter.
• Transaction and financial records: Retained for a minimum of 5–7 years in line with financial compliance obligations.
• Marketing data: Retained until you withdraw consent or unsubscribe.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These include encrypted communications (HTTPS), restricted access to data systems, and the use of reputable third-party platforms that maintain their own security certifications.

While we take all reasonable precautions, no method of electronic transmission or storage is 100% secure. We encourage you to use strong, unique passwords and to contact us immediately if you suspect any unauthorised use of your account.

9. Your Rights

Depending on your country of residence, you may have the following rights regarding your personal data:

• Right of access: Request a copy of the personal data we hold about you.
• Right to rectification: Request correction of inaccurate or incomplete data.
• Right to erasure: Request deletion of your data, subject to legal retention obligations.
• Right to restriction: Request that we limit how we use your data in certain circumstances.
• Right to data portability: Receive your data in a structured, machine-readable format.
• Right to object: Object to processing based on legitimate interests or for direct marketing.
• Right to withdraw consent: Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us:

10. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience and collect anonymised analytics data. Cookies are small files stored on your device that help us remember preferences and understand how visitors interact with our site.

You can control or disable cookies through your browser settings at any time. Disabling cookies may affect some features of the website.

11. International Data Transfers

WithArabic operates as a global online education service and may process data across different countries. Where data is transferred outside your country of residence, we ensure that appropriate safeguards are in place to protect your information in line with applicable data protection laws.

12. Children's Privacy

Our services are not directed at children under the age of 13. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us at [email protected] and we will take prompt steps to delete such data.

13. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices, technology, or legal requirements. When material changes are made, we will update the effective date at the top of this page. Continued use of our services after changes are posted constitutes your acceptance of the revised policy.

14. Contact Us

For any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us: